In recent years, Pennsylvania’s Department of Public Welfare (DPW) has confronted unprecedented challenges. Like most state agencies, DPW has faced repeated operations budget cuts, resulting in a severe staff shortage. At the same time, DPW has seen extraordinary demand for its programs from Pennsylvania families that have been hit hard by the recession, especially Medicaid (Medical Assistance) and Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamp) benefits. These dual pressures on DPW almost certainly will not abate in the coming years. However, the pressures create opportunities to look with fresh eyes at technological and operational efficiencies that can make DPW a more streamlined, responsive agency.
This week, CLS advocates in the public benefits unit forwarded four briefing papers to Governor-elect Corbett’s transition team offering suggestions on how DPW could respond to the challenges ahead.
You can read them here.